In order to serve your needs and questions more quickly and efficiently, most incoming calls with routine questions are handled by our triage nurses. The triage nurses at Pediatrix are Registered Nurses with extensive pediatric training. They are responsible for assessing your needs, giving appropriate clinical options, and facilitating referral and unanswered questions to the appropriate healthcare provider, specialists, healthcare facility or community resource.
The triage nurses help educate and answer your questions regarding appropriate immediate care for your child and help provide preventive healthcare suggestions. During the daytime hours and after hours there is always a pediatrician or affiliated provider available as back-up for them in case of emergencies or questions that arise that they cannot help you with.
Test Results at Pediatrix
Test results normally are available within 72 hours, unless you’re told otherwise. We know how important test results are to you. So expect a call from us or our laboratory the day results are available, even if it’s after hours.
Prescriptions through Pediatrix
If you have questions about a prescription, it’s important to call during office hours when the doctor has access to your child’s medical record.
For all prescription refills please call during the business week, at least 48 hours prior to needing the medication. Please call for refills during office hours, as we need access to your child’s medical records to authorize refills.
You may also fax any requests to (602) 993-5788. Faxed requests must be sent at least 48 hours prior to needing the medication.
Many providers now use an electronic prescription system, E-prescribe, which emails prescriptions to pharmacies. When picking up prescriptions, please indicate to your pharmacy whether your provider phoned in the prescription or used E-prescribe to send the prescription. This will expedite the process.