Is Pediatrix a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we recommend that you contact our office FIRST before seeking specialty care, or heading to the urgent care or emergency room. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. 

All office visits need to be scheduled and require an appointment.  Walk-ins will be asked to schedule an appropirate appointment, or will have a significant wait if they must be seen that day

Please familiarize yourself with our office hours to see if they work for your family.

Pediatirix provides a triage service, with registered nurses taking calls when the office is closed.

Call 602-866-0550 and a message will be sent to the nurse to call you back

A Pediatrix physician is also on-call, and the triage nurse can call them if needed.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

Sick children can usually be seen on the same day.  Call the office early, because appointments fill quickly

For Well visits, you can call the office or Request an Appointment from the website.  We will call you back to make your appointment

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10-15 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, if you are 10 minutes late you will be required to reschedule your appointment(s).

Missed Appointments:  Please know the Pediatrix No Show Policy

Cancel with at least 2-hours notice and the appointment is a Cancel, not a No Show