Policies

We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Everyone's Time is Equally Valuable.

We ask that you arrive 10-15 minutes before your scheduled appointment time. 

We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Upcoming Appointments Via Phone/Text Message/Email

Missed Appointments: Broken appointments take spots from other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request at least 2 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. At five missed appointments the family will be discharged from the practice.

For new patients, two missed appointments will result in the family being discharged

As required, Pediatrix follows all federally mandated HIPAA policies

As medical professionals, we feel very strongly that vaccinating children on schedule with currently available vaccines is absolutely the right thing to do for all children and young adults. We are making you aware of these facts not to scare you or coerce you, but to emphasize the importance of vaccinating your child. We are more than willing to discuss any questions you may have about vaccines, but do require all new patients to our practice to adhere to the vaccination schedule endorsed by the American Academy of Pediatrics (AAP)

That said, Arizona does not mandate vaccines.

Effective February 6, 2023, any patient who fails to “Show” or cancels/reschedules an appointment and has not contacted the office within at least 2 hours’ notice of their scheduled appointment time will be considered a “No Show”

Any Established Patient/Family who “No Shows” will be called by the Office Staff to inform them they were a “No Show”, and asked if they would like to reschedule their missed appointment.

After the 2nd “No Show”, Pediatrix will charge a $35 “No Show Fee” for all “No Shows”. Patients will not be able to schedule another appointment until this fee is paid in full.

Any Established Patient/Family who has more than 3 “No Shows” in a calendar year will be required to speak to the Manager (or other Pediatrix Supervisors in his absence) prior to scheduling future appointments and may be limited in the number of children they can schedule for Well Checks, Behavior Consults, or Immunization Only appointments on the same day.

Any Established Patient/Family with 5 “No Shows” in a calendar year will be discharged from Pediatrix – Discharged

Patients/Families will not be readmitted to Pediatrix.

Any New Patient/Family who “No Shows” for their first 2 appointments will not be rescheduled, and will be discharged from

Pediatrix.

As a courtesy, Pediatrix sends Reminder Texts the day before appointments (around 3pm). If you do not receive a Reminder Text, the “No Show Policy” will remain in effect…Please update Pediatrix with the cell phone number you want Reminder Texts sent to.

We Understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our Manager, who will evaluate the matter.

The best ways to cancel your appointment:

• Reply to your Reminder Text – This automatically Cancels your appointment.
• Go to PediatrixMD.com and use the CHAT.
• Call 602-866-0550, Ext. 0 – Due to call volume, the wait may be long.

Each Pediatrix patient should expect to be seen by their Doctor/Provider as close to their appointment time as possible. To help make this happen, Pediatrix has established a policy for patients who arrive late for their appointment.

CONSULTS & CIRCUMCISIONS: Anyone who is late will be rescheduled.

WELL CHECK, IMMUNIZATION ONLY & RECHECK APPOINTMENTS: Anyone 10+ minutes late will be rescheduled.

SICK APPOINTMENTS: These appointments will be kept, but anyone 10+ minutes late will be pushed to a later ‘open appointment’ slot- orto theend of the day. We cannot state how long the wait will be.

Pediatrix understands ‘things happen,’ but this policy has been created to be courteous to all our patients

Thank you for your understanding and cooperation on this matter – Pediatrix