Frequently Asked Questions

Frequently Asked Questions 2019-08-22T21:16:44+00:00
  • Monday-Thursday 8am-5pm, Friday 8am-12pm and 1:30pm-5pm, Saturday-Sunday they are open at 8am.
  • The Doctors, PA’s and NP do their own triage calls between seeing patients or at the end of their shift.
  • If you feel your child needs more immediate attention, please call to schedule an appointment:  602-866-0550 x1
  • Pediatrix doctors do Rounds at Arrowhead and Thunderbird Hospitals.  If you are delivering at one of these hospitals, please let the hospital nursing staff know you would like one of the Pediatrix doctors to see your baby
  • Pediatrix is contracted with most AHCCCS plans.  Call your plan to make sure one of the Pediatrix doctors is listed as your child’s PCP.
  • Dr’s Serbin, Arroyo, Mitra, Nemivant and Funcke speak Spanish.
  • The Pediatrix staff has many employees who speak Spanish as well.
  • As required by law, Pediatrix only allows ‘Service Dogs.’
  • Definition:  A service animal is any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
  • The Pediatrix doctors are on staff at Thunderbird and Arrowhead Hospitals.
  • Pediatrix accepts payments in most forms:  Visa, American Express, MasterCard, Discover, Check, and Cash.
  • The best way to find out if your child has ADD or ADHD is to schedule a Consult with your pediatrician.  You can also follow this link for some general information on the topic.
  • Other than safe driving, Car and Booster Seats are the best way to protect your child in a car.  Unfortunately, the standards for car and booster seats are ever changing.
  • For the best car seat advice, click this link to see what your state requires.
  • In order to protect patient privacy, Pediatrix establishes HIPAA #’s to identify each patient.  The parents pick the number(s), and they are usually the last four digits of either/or both mom and dad’s Social Security numbers.
  • To protect yourself, we request you NEVER give your entire Social Security number.
  • Pediatrix is very sensitive about protecting the Medical Records of each patient.
  • If you need a copy of your Medical Records you can go to this link and fax it to 602-993-5788.
    • Please know, this process takes 2-3 weeks.
      • If you need your child’s records in less than 2-3 weeks you will need to go to the office in person.  Since we must pull someone from their normal work to process this request there is a $50 fee.
  • Immunization Records are always FREE.  Go to this link and request a copy.
  • Medical Records are Free if we can send them to you in 2-3 weeks:  Go to this link and print the form.
    • After completing the form, fax it to 602-993-5788 – attention Medical Records.
  • The only time Pediatrix charges for medical records is if you need them in less than 2-3 weeks.  You will need to come to the office. The charge is $50.
  • Well Checks are extremely important, because they allow your doctor to do an in-depth evaluation of your child’s growth and development and are the best time for your child to be updated on immunizations.
  • Click this link to see the recommended Well Check list.
  • YES.  Pediatrix offers same day appointments.
  • If you need a same day Well Check, it is very likely we can get you in as well.
  • Call 602-866-0550 x1.
  • All appointments need to be scheduled.  If you arrive at one of the offices without an appointment and your child is not in acute distress, you will be offered the next available appointment – which may have a significant wait.
  • Pediatrix does not have a cancellation fee.  We thank you for calling ahead to cancel your appointment, this way we can open your appointment slot to other patients.
  • All New Patients MUST be accompanied by their parent or guardian.
  • Unless your child has been emancipated by the courts, they need to be accompanied by an adult – a parent is best.
  • If a parent cannot come to an appointment with their child, they need to fill out a Permission to Treat Form.  This form can be printed from this link.
  • Pediatrix generally sees patients through their 18th year.
  • Pediatrix does not take New Patients who are 18 years of age or older.
  • If you have a Sick Child, please call the office at 602-866-0550 x1.
  • You cannot schedule your child’s appointment on-line, but you can request a Well Check appointment and Pediatrix will call you to schedule your appointment.  Click this link to request an appointment.
  • All the doctors at Pediatrix (except Dr. Funcke) do circumcisions in the office.
  • Circumcisions should be done by 2 weeks of age.
  • Most private insurances pay for circumcisions, but if not, the charge is $250 prior to the service.
  • AHCCCS plans do not pay for circumcisions.
  • Immunizations are very age specific and the best way to keep your child up to date is to make sure your child receives every Well Check.  Click here to see the recommended Well Check list.
  • For Birth through Preschool/Daycare Immunizations, follow this link.
  • For Kindergarten through High School ages, follow this link.
  • Each doctor is different, but if your child’s temperature is less than 101.0, they can generally receive their shots.
  • Either way it is best to come in for your Well Check. If the child is sick and can’t get their shots at least they will have been seen by the doctor and can come in when they are better for a Shot Only appointment.
  • Pediatrix highly recommends all patients 6 months and older receive a Flu Shot yearly.
  • Flu Shots are generally available in the Fall (depending on availability from the makers of the vaccines).
  • The vaccines Pediatrix routinely supplies do not contain Thimerosol or Mercury, but from time to time due to nationwide supply shortages we must buy what is available.
  • Click here for a list of vaccines offered in the U.S. which contain Thimerosol.
  • The easiest way is to follow this link.
  • You can also go to either Pediatrix office location and request one.
  • Most Pediatrix doctors only call with abnormal results.
  • If you want to check on results, you can always leave a message with the Lab Department by calling 602-866-0550 or emailing pedslab@pediatrixmd.com.
  • Most lab results take between 3-5 days.
  • If you want to check on results, you can always leave a message with the Lab Department by calling 602-866-0550 or emailing pedslab@pediatrixmd.com.
  • Yes.  All visits to Pediatrix require an appointment. Call 602-866-0550 to schedule your appointment.
  • Lab Only appointments are scheduled Monday-Friday 8:30am-3pm and Saturday 8:30am-10am.  Call 602-866-0550 x1 to schedule your appointment.
  • If your child is an active Pediatrix patient, the Pediatrix Lab will do courtesy blood draws, but an appointment is required, and we must have the orders at least 24 hours prior to the appointment.
  • It is best to check with your doctor, since there are different requirements.
  • If you are not sure, you can email pedslab@pediatrixmd.com.
  • Yes – if your child is an existing Pediatrix patient, if you have orders and you are simply dropping off a sample.
  • All specimens must be labeled with your child’s name, date of birth and the date collected.
  • The staff in the Pediatrix Lab does its best to accommodate all patients, but there are some children we are unable to safely draw.  If this is the case, we will prepare lab orders for you to be drawn at a lab facility better able to restrain your child.
  • Pediatrix can only accept urine samples collected in a sterile container.
  • If you have a sterile container, please refrigerate the sample and bring it to the office within 12 hours.
  • Please make sure you have labeled the container with your child’s name and date of birth.
  • Every insurance plan is different.  It is best if you check with your insurance on your personal Lab benefits.

Request Appointment

If your child requires a SICK or a SAME DAY APPOINTMENT OF ANY KIND do not use our form. Call the office for SICK or SAME DAY appointments: (602) 866-0550.